Refunds, Returns and Exchanges

First of all, we sincerely appreciate your choice in selecting our high-end leather shoes. Your satisfaction is our utmost priority, and we understand that circumstances may arise where returns or exchanges are necessary.

Policy

Timeframe: We accept returns and exchanges within 14 days of your shoe's delivery date. We want to ensure you have ample time to assess and enjoy your purchase.

Condition: To facilitate a smooth return or exchange process, please note that the product must be in unworn condition. We strive to maintain the highest standards of quality, and your cooperation in keeping the item in its original state is crucial.

Initiating the Process: Should you wish to initiate a return or exchange, kindly reach out to us via WhatsApp at +923394035600. We apologize for any inconvenience you may have encountered and are committed to making the process as seamless as possible.

Refund or Exchange: Once we receive the returned item and inspect its condition, we will process the refund or exchange accordingly. In the case of an exchange, we will dispatch the replacement item at the earliest convenience.

We genuinely regret any inconvenience you may have experienced and appreciate your understanding. Our goal is to make every interaction with our brand a positive one.

Thank you for choosing Chamré. We look forward to resolving any concerns you may have and ensuring your continued satisfaction.

Complaints: For any complaints or queries in relation to this website, our products or service, you can contact us on this number +923394035600 or on this email service@chamre.com. We shall use our best endeavors to respond to your complaints or queries within 2 days of receipt. In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos. 

Cancellations: You may cancel any order within 24 hours of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us.