How Can I contact Chamré?

If you need Customer Service, contact us via WhatsApp live chat: +923394035600.

Monday to Saturday (9:00 a.m. to 9 p.m. PST) or email: service@chamre.com

In case of a business inquiry, send an email to: chamreofficial@gmail.com

Do you offer any warranty?

We're pleased to provide a one-year warranty for any issues with how the product was made or designed. The warranty doesn't cover damage from regular use. If there are manufacturing problems, we'll replace it or give you a discount. Just reach out to our Customer Service team for help.

How much time do you take to deliver?

Delivery times vary based on the type of product. Typically, you can expect to get your order within 4 to 8 working days. We realize this might not suit everyone, especially if you need something right away. However, If you can wait, it'll be worth it in the end.

Do you accept returns/exchanges?

Yes, we accept return and exchanges within 14 days from the delivery date as shown on your tracking information. This policy doesn’t apply to worn/damaged items. For more information, please visit Returns and Exchanges

How much is the shipping cost?

We offer free shipping for all of our products across Pakistan.

How do I know if the fit is right?

It all comes down to your own personal preference. Some guys like a tight fit for their shoes while others prefer more breathing space. We do recommend a skin-tight fit at first since the leather will gradually shape according to your feet. Above all, make sure your shoes feel secure.

Do you have a bespoke service?

Yes, we do. We require you to fill out a form for Bespoke Shoes so that a design consultant can get back to you for further clarifications/suggestions/color-scheme, and anything else that you might want your masterpiece to entail. 

What is full-grain leather?

Full-grain leather is the highest quality leather made from the complete, unaltered hide. It retains the natural grain and marks of the animal's skin, making it durable, breathable, and often more resistant to wear and tear. This type of leather is known for its authenticity and develops a unique patina over time, enhancing its appearance.